Advisory from Worksafe New Zealand

Two models of bathroom heater prohibited

28 July 2014

Energy Safety has prohibited the use and sale of two models of Goldair branded wall mounted bathroom fan heaters because they have caused a number of fires.

The two heaters affected by the prohibition have the model numbers 3108 or 3109 on the back and match these images shown. These heaters are likely to have been installed three or more years ago. This prohibition does not affect any other Goldair Bathroom Heaters, so please expressly check your heater first (to the images shown).

Consumers should immediately cease to use the heater.
The importer of these heaters is no longer trading. However, as a goodwill gesture, the current NZ importer and distributor of Goldair is offering free replacement heaters to consumers with affected heaters. The removal and installation of the heaters is at the consumers cost.

Consumers must use a licenced electrical worker to remove the unit. To take up the replacement offer, the electrician will need to cut off the power cord for you to return it along with the rating label (shown) to Goldair. The heater should then be destroyed. It must not be reused or resold.
Send the power cord and rating label (shown) to Goldair with return name and address details and a new model Goldair bathroom heater will be sent back.

Contact Goldair
PO Box 100707,NSMC Auckland
0800 232 633 between 8am-5pm Monday-Friday
recall@goldair.co.nz

Source